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FAQ

Self Pickup

  • Where can I pick up my flower arrangement?

    You can pick up your arrangements at our store located at [Store Address]. We're open from [Opening Hours].

  • How do I schedule a pick-up for my order?

    During the checkout process, you'll have the option to select "Pick Up" and choose a convenient time slot. Please ensure to arrive during your selected time to ensure your flowers are fresh and ready.

  • What do I need to bring when picking up my order?

    Please bring a copy of your order confirmation (digital or printed) and a valid ID to verify your purchase.

  • Can someone else pick up my order on my behalf?

    Yes, someone else can pick up your order. Please provide them with a copy of the order confirmation and inform us in advance with their name and your order number.

  • What happens if I can't pick up my order as scheduled?

    If you’re unable to pick up your order as scheduled, please contact us as soon as possible to reschedule. We can hold your arrangement for an additional 24 hours.

Delivery

  • What areas do you deliver to?

    We offer delivery services within San Antonio and surrounding areas including [List Specific Areas]. For a complete list of delivery zones, please visit our website or contact us.

  • How much does delivery cost?

    Delivery fees vary based on the delivery location. Standard delivery starts at $[Price], with additional charges for extended areas. The exact fee will be calculated at checkout.

  • How can I track my delivery?

    Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

  • What is the estimated delivery time?

    We strive to deliver all orders within [mention time frame, e.g., 24-48 hours] from the time of the order. For specific delivery times, please select your preferred delivery slot at checkout.

  • What happens if the recipient is not home at the time of delivery?

    If the recipient is not available, we will attempt to leave the arrangement in a safe place or with a neighbor. If this isn’t possible, we will contact you for further instructions. Please ensure that the recipient’s phone number is provided during checkout for smooth delivery.

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